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Returns Policy

LAST UPDATED: March 1, 2019

We want you to be fully satisfied with your purchase from our online store. If you are unsatisfied with your purchase for any reason, you have 30 days from the date of purchase to request a full refund (less shipping and handling charges, if any). You may return any Product (as defined below) purchased directly from our online store in accordance with the terms below.

To return a product purchased from our online store, please contact Customer Service here.

The following conditions must be met in order to qualify for a refund:

  • A return must be requested within 30 days of your purchase date. Contact Customer Service here to start the return process and request a return label.
  • You must return the Product to Colgate to receive a refund. The returned Product must be in good physical condition (not damaged) and in its original packaging. All accessories originally included with your purchase must be included with your return.
  • You must use the return label provided by Customer Service to return your Product.
  • We will refund the cost of the Product to your original payment method, less any shipping and handling charges that you paid.

Still have questions about your return? Contact Customer Service here.

Additional terms and conditions:

  • Shipping and handling charges, if any, are not refundable.
  • If you seek to return a Product to Colgate (a) without a return label provided by Colgate or (b) without all parts and accessories originally included with your purchase, Colgate may, in its discretion, either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
  • Colgate shall not issue a refund until the returned Product has been collected by the package courier.

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